Services

BOOKINGS & APPOINTMENTS:
You can make an appointment with your doctor by phoning the surgery (during business hours), via the Book Appointment button (on our website) or via the Hotdoc website (Privacy Policy) or App .

Longer appointments are available if necessary please advise reception staff if you think this may be needed.

URGENT TRIAGING:
Urgent appointments will be triaged by our reception staff or nurse on duty. Urgent appointments will be seen by the first available Doctor.

Please note:
If you require immediate medical attention – Call 000 for an ambulance.

The nearest hospital to our clinic is:
Flinders Medical Centre
Flinders Drive
BEDFORD PARK SA 5042
Ph: (08) 8204 5511

NON ATTENDANCE/CANCELLATIONS:
If you are unable to attend your appointment, please notify the clinic at least 2 hours prior, so we can make that time available to another patient.

A non-refundable/non Medicare claimable fee will be issued, If you
fail to attend repeatedly for an appointment.

TRANSLATOR SERVICE:
Our practice encourages patients to utilise the free Translating and Interpreting Service.

To book an interpreter. Please phone 131 450 or go to www.tisnational.gov.au at least 24hrs before your scheduled appointment.

Medical Services:

  • Acute illness
  • General health checks.
  • Diabetes, Asthma, Cardiovascular Management, Aged Care Assessments
  • Concise medical check for courses or employment purposes.
  • Vaccinations, travel advice.
  • Blood, urine tests, all radiology services.
  • Review all minor trauma or injuries.
  • Minor surgery for lacerations, general wound care.
  • Work Cover, Motor vehicle Accidents.
  • Removal of cysts, moles, warts sunspots.
  • Pregnancy Tests.
  • Pap Smears / Breast examinations.
  • Skin Checks.

After Hours Services:
If you require non urgent medical care out of hours.

We encourage you to use the services below for your afterhours care.

Service:Number:Note:
National Home Doctor Service:13 74 25Home Service
Med Visit:1300 373 347Home Service
Morphett Vale Medical Care:8326 6999Southern Specialist Centre
Corner of South & O’Sullivans Roads
GP Health Direct:1800 022 222Over the phone advice
by qualified doctors and nurses.

PRESCRIPTION REQUESTS:
The doctors at this practice request you make an appointment for a prescription, as certain medications require a health check.

We have 5 minute appointments available for repeat scripts only.

You will be asked to book a standard appointment if you are requiring anything more than a repeat script.

New prescriptions (not previously issued by your GP) will need a standard appointment.

REFERRALS & SICK CERTIFICATES:
Workcover, sick certificates and referrals require a standard consult unless previously organised with your doctor.

Please note: It is your responsibility to make sure you have a valid referral before making an appointment with a specialist.

By law, our doctors are unable to back date certificates or referrals.

HOME VISITS:
If you are a regular patient and too unwell to come to the surgery. Your doctor may be able to come to your home.

We will try to arrange a visit as soon as your doctor is available. This will be at the doctor’s discretion.

If a home visit is not possible, then the locum service (13 74 25) provides home visits after hours.

TELEPHONE CALLS:
Although most problems are best handled via direct consultation, your doctor will take urgent calls relating to you or your family’s health.

If your doctor is seeing patients when you call, our experienced reception staff or nurse can help you decide whether the matter requires an appointment, a return telephone call from your doctor or urgent attention.

Consultations will not be interrupted unless your matter is deemed urgent.

Please note: There may be some delay in returning your non urgent call.

NURSING HOMES HOSTELS AND HOSPITALS:
All doctors at this practice care for patients who are residing in local institutions.  The nursing homes we currently visit are Cottage Grove, Reynella Lodge, Estia Health at Flagstaff and Aberfoyle Park and Anglicare SA in Trott Park.

DISABLED FACILITIES:
There is a disabled car parking bay in the driveway to the left of the front entrance to the surgery.

Should you have any special needs please do not hesitate to discuss this with your doctor, nurse or our reception staff.

FEEDBACK & COMPLAINTS:
Our practice views feedback and complaints as a learning opportunity and a chance to improve our service.

If you have a complaint or feedback please feel free to discuss this with your GP or see our Practice Manager.

You may prefer to write to us with any concerns or suggestions.

To email the Practice Manager: pm@happyvalleyclinic.com.au

Alternatively, you may wish to register your complaint with the Health & Community Services Complaints Commissioner on Toll Free: 1800 232 007

SURGICAL & OTHER PROCEDURES:
Our services include Workcover & MVA Claims, Removal of cysts, moles, warts and sunspots, Pregnancy Tests, Pap Smears, Breast Examinations, Prostate Examinations and many more.

Asthma, Diabetes and Cardiovascular Management are a major part of our ongoing service, along with Age-care Assessments.

We also offer Cosmetic Injections, Dietary Care and pathology collection.

Please do not hesitate to ask your doctor whether we offer a service you may require or whether you are due for a regular check-up.

RESULTS:
Results can be accessed by our reception or practice nurse once a comment of action has been left by your doctor.

If you would prefer to speak to your doctor about your results, please make an appointment.

You should be able to receive most results within 24-48 hours of your tests.

Your doctor will contact you if you are required to return urgently.

Make sure your details are up to date with reception.

LOCUM MEDICAL OFFICERS:
It is necessary from time to time to employ Medical staff to cover certain times at the surgery when we are remarkably busy and when our regular doctors are on leave.

These doctors are chosen very carefully to continue the high standards of medical care we offer in our practice.

RECALLS:
A recall system is offered to all our patients for several medical reasons. You may receive a letter, phone call or SMS.

Your doctor may inform you that they wish you to be on a recall for a particular reason.

If you do not wish to receive this service, please advise our reception, nurse, or your doctor.

We make use of the National reminder systems for cervical screening; immunisation register and National Bowel Screening program.

MY HEALTH RECORD:
This clinic is registered for My Health Record.  This is the National Digital Health record system.

Having a My Health Record means your important information like allergies, medical conditions, and treatments, medication’s, tests or scan reports can be digitally available in one place.

Health Care Providers like Doctors, Specialist and hospital staff may be able to see it online from anywhere at any time when they need. Especially in an accident or emergency.

Please ask our Reception Staff for more information or how to register your details.